"We have about 25 months until our monthly net adds approach zero if we don't fix acquisition or retention."
How we calculate this →Acquisition: You're adding 47 new customers each month — that's solid growth. Keep this momentum going by ramping up your referral program to leverage satisfied clients. Success looks like a boost in new customers next month and a more stable future pipeline.
Retention: Your churn rate is at 10% — that’s a problem that needs addressing. Implement a follow-up system for customers who haven't engaged in a while and offer incentives to win them back. On the quality side, your callback rate is 6.25%, which shows room for improvement in job execution. Review your procedures to reduce callbacks and keep your customers happy.
Expansion: Your average revenue per site (ARPS) is $125, which is decent, but there’s potential for more. Start bundling services to increase value for your existing customers. You can create a package deal for your top 5 services and promote it to your current clients. Success looks like an increase in ARPS.
Paste the QR code on the asset (or zone). Scan → do steps → share proof. If there’s no discrete asset, tag a zone and make it the “asset.”
Critical control point (CCP) photo gates, step locks, timestamps, and user attribution. Techs can’t complete required steps without evidence.
It’s scan → steps → proof. Photo capture is inline; most crews ramp in a day. You standardize once per asset/site, then runs are repeatable with minimal friction.
Yes. Per site, you can enable automatic proof emails with AI job summaries to be sent to site owners or preview the email first then send, or keep the reports internal. Proof pages are shareable links either way.
No. Coheara is SOPs, proof, and growth math. Use your current scheduling/CRM; we focus on consistent execution and evidence. Integrations are on the roadmap.
Ceiling, churn, and time-to-ceiling (plain English), plus callback rate and CCP completion. Enter average revenue per site (ARPS); the rest updates from real usage.